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    • XTRIDE UNIFIED SUPPORT
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    • CLOUD MIGRATIONS
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  • More
    • HOME
    • XTRIDE
    • OUR SERVICES
      • XTRIDE MANAGED SERVICES
      • XTRIDE UNIFIED SUPPORT
      • MODERN WORKPLACE
      • IDENTITY & SECURITY
      • MERGERS & ACQUISITIONS
      • CLOUD MIGRATIONS
      • LICENSING ADVISORY
    • CONTACT US
  • HOME
  • XTRIDE
  • OUR SERVICES
    • XTRIDE MANAGED SERVICES
    • XTRIDE UNIFIED SUPPORT
    • MODERN WORKPLACE
    • IDENTITY & SECURITY
    • MERGERS & ACQUISITIONS
    • CLOUD MIGRATIONS
    • LICENSING ADVISORY
  • CONTACT US

XTRIDE UNIFIED SUPPORT

Seamless Support Experience

Xtride Unified Support is a flexible and personalized incident-based support service for Microsoft technologies.  Our support model is built on the foundation of integrating various aspects of technical assistance, from routine operations to incident management and beyond.  


Whether you’re facing issues with Azure, Microsoft 365, or other products, Xtride’s experienced engineers work closely with you until the problem is resolved. With impressive response times for critical incidents, Xtride Unified Support ensures efficient and effective assistance, making it an excellent choice for businesses seeking reliable support. 



Xtride Support Plan Details

SupportOps

IncidentAssist

IncidentAssist

IncidentAssist

IncidentAssist

IncidentAssist

EscalateAssist

IncidentAssist

EscalateAssist

Included Support

Included Support

Included Support

Included Support

Included Support

Included Support

Operational support for BAU activities 

Incident support

Escalation support 

Response Time

Response Time

Response Time

Response Time

Response Time

Response Time

1 hour

Severity A- 1 hour

Severity B- 2 hours

Severity C- 4 hours

30 mins

Minimum Duration

Minimum Duration

Minimum Duration

Minimum Duration

Minimum Duration

Minimum Duration

4 hours

1 hour

1 hour

Costing model

Costing model

Costing model

Costing model

Costing model

Costing model

4 hours + hourly based charging

Per hour charging 

Per hour charging 

Coverage

Coverage

Coverage

Coverage

Coverage

Coverage

Business hours - Monday to Friday from 8:00 AM to 5:00 PM

Business hours - Monday to Friday from 8:00 AM to 5:00 PM

24x5

Why Choose Xtride Unified Support?

Choosing Xtride Unified Support means opting for a service that understands the intricacies of Microsoft 365. With a support structure that covers everything from daily operations to unexpected incidents and urgent escalations, businesses can rest assured that their productivity tools are in capable hands.


Xtride Unified Support for Microsoft 365 is more than just support; it's a strategic partner in your company's journey towards digital transformation. With flexible packages tailored to meet the unique needs of your business, Xtride ensures that your Microsoft 365 services are always running smoothly, allowing you to focus on what you do best—growing your business.

Personalized, Proactive Support with Xtride


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